The Pokies 114 — Rules & Terms

Introduction — What this page covers

Welcome to the official Rules page for The Pokies 114. We tested our platform extensively and wrote this page to explain, in clear terms, how our site operates, what is required of players, and what you can expect when you play. These Rules and Terms govern your use of The Pokies 114 gaming services on desktop, mobile and other internet-enabled devices.

We write from first-hand experience operating the site and from the results of internal checks: our results show fair game operation, prompt account verification processes on average, and transparent bonus and withdrawal procedures when customers follow the rules described below.

Company details and regulatory status

The Pokies 114 is operated by the company registered under number 3-102-841524, located approximately 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The business was established in 2021 and is based in Costa Rica. Our activities are carried out under the regulatory framework applicable to our operations. We comply with applicable industry standards and regulatory requirements, including oversight from relevant gaming authorities noted in our public documentation.

How these Rules apply

These Rules are legally binding between you ("the player") and The Pokies 114 ("the operator"). By registering an account or continuing to use our services you confirm that you accept and agree to these Rules in full. If you disagree with any part of these Rules you must stop using the site immediately.

Summary table — Quick reference

General rules of use

When using The Pokies 114 you agree to the following baseline conditions. These are non-negotiable and designed to protect players and the integrity of our games.

1. You must be of the legal gambling age in the jurisdiction where you reside. If asked, you must produce identification to prove your age and identity.
2. You are responsible for ensuring that online gambling is legal in your country or region. Access from jurisdictions where gambling is prohibited is not permitted.
3. Accounts must be registered in the name of the player. All personal information provided during registration must be accurate and up to date.
4. By using the platform you acknowledge you may win or lose money, and you accept that The Pokies 114 is not responsible for financial losses you suffer from gambling activity.
5. You must not hold an excluded gambling status. If you are self-excluded or excluded by another operator, you must not play on our platform.
6. Only one account is normally permitted per player. Multiple accounts are not allowed unless expressly pre-authorised by our compliance team.
7. Using automation, bots, robots, scripts, or any software to manipulate gameplay is prohibited. Any suspected collusion, pattern betting, or attempted manipulation will lead to voided wagers and potential account suspension.

Opening your account — steps and verification

We aim for a straightforward registration process, but we will verify information when necessary to comply with responsible gaming and anti-money laundering (AML) obligations.

1. Registration: Provide your full name, date of birth, contact email and phone number. Choose a secure password and set any required security questions.
2. Verification: We may request a government-issued ID, proof of address (utility bill or bank statement), and payment method verification documents. Our identity checks are designed to protect your account and prevent fraud.
3. Updating details: You may update certain account details through your profile or by contacting support. Changes to name, date of birth or payment method will typically require re-verification.
4. Account closure or self-exclusion: If you choose to close your account or request self-exclusion, contact support. We will confirm details and implement your request in line with regulatory requirements.

Deposits — rules and practical guidance

We accept a range of payment methods. Deposits are generally available in your account once your financial institution confirms the transfer. Below we outline our deposit practices and limits.

• Payment method: You must deposit using a payment method in your name unless we explicitly approve otherwise in writing.
• Limits: Deposit limits may be applied per transaction, per day, or per month. Check your account limits in the payments section or contact support for custom limits.
• Verification: For some deposit methods we will ask for supporting documentation such as a card photo or bank statement to confirm ownership and prevent fraud.

Withdrawals — processes, times and rules

We make every effort to process withdrawal requests quickly. Our staff tests these processes regularly and our results show typical processing times within published ranges, subject to verification and banking partner delays.

Key withdrawal principles:

1. Verification: Withdrawals are subject to identity and source-of-funds checks. Expect to provide documentation if requested.
2. Processing times: Once we approve a withdrawal, the time to reach your account depends on the payment channel and your financial institution. Factors like banking hours, weekends and fraud checks can extend the time.
3. Rejected payments: If your financial institution rejects a payment and returns funds to us, we will contact you and agree a secondary method to return your funds when possible.
4. Fees: The Pokies 114 does not charge withdrawal fees. Your bank or payment provider may apply fees or conversion costs.

Wagering requirements and bonus rules

Bonuses and promotions are an important part of our offering, but they carry conditions to prevent abuse and ensure fairness. We tested multiple offers across game types to confirm consistency between advertised terms and actual play.

General rules for bonuses:

1. Eligibility: Bonuses are available only to players who meet the eligibility criteria stated in the promotion. Some offers are region-locked or limited to certain game categories.
2. Wagering requirements: Most bonuses must be wagered a specified number of times before the bonus (and its winnings) can be withdrawn. The wagering multiple depends on the promotion and payment method used.
3. Game weighting: Not all games contribute equally to wagering requirements. Slots often contribute 100% while table games or jackpots may contribute less or be excluded. Always check the promotional terms for eligible games.
4. Abuse policy: Using multiple accounts or systematic strategies aimed solely at converting bonus funds into withdrawable cash is prohibited. Our compliance team analyses play patterns and reserves the right to void bonuses and winnings where abuse is suspected.
5. Promotional validity: Some promotions run for a limited time or apply only to specific games. Playing ineligible games while a bonus is active may cause the bonus to be voided.

Examples — how bonus wagering works

Example 1: You deposit $50 with PayID and receive a $50 bonus with a 20x wagering requirement. You must place bets totaling $1,000 (20 x $50 bonus) on qualifying games before requesting a withdrawal of bonus-derived winnings.

Example 2: You deposit $100 with a credit card. If the attached offer requires a 3x playthrough on deposits before withdrawals, you must wager at least $300 on qualifying games before withdrawals are permitted.

Game integrity, malfunctions and voided rounds

We are committed to fair play. Our platform uses certified game providers and random number generation technology. Despite rigorous testing, technical faults or malfunctions can happen. When they do, this is our approach:

1. If a game malfunction occurs, you should not attempt to exploit it. We will investigate any outage, error or abnormal result together with our providers.
2. Where a malfunction causes an incorrect result, bets or outcomes may be voided. If funds were lost due to a malfunction, we will investigate and determine whether to reimburse affected players at our discretion and in line with provider findings.
3. We reserve the right to cancel or void bets where evidence indicates a malfunction or attempted exploitation of a fault.

Responsible gambling and limits

We take responsible gambling seriously. Our testing of player protection tools shows they are effective when used appropriately. Available tools include:

• Deposit limits (daily/weekly/monthly).
• Loss limits and wager limits.
• Session time reminders and cool-off periods.
• Self-exclusion options.

We encourage players to use these tools. If you or someone you know has a gambling problem, please use the self-exclusion process and contact our support team for help. We will also provide referrals to local responsible gambling services where required.

Security, privacy and data protection

Protecting customer data is a priority. We use industry-standard encryption and secure storage practices. We only collect personal information necessary to operate your account, verify identity, comply with AML requirements and process payments.

Our privacy and cookie policies (published separately) explain how we collect, use and retain data. We will not share personal data with third parties for marketing without your consent, and we cooperate with law enforcement and regulators when required to do so by law.

Anti-money laundering (AML) and source-of-funds

To prevent money laundering, terrorism financing and similar crimes, The Pokies 114 will perform checks on deposits and withdrawals, and request supporting documentation where necessary. This may include:

• Bank statements or proof of income to demonstrate legitimate source of funds.
• Copies of payment card used for deposits.
• Additional identity or address documents if discrepancies arise.

Failure to provide requested documents may result in delays to withdrawals, account suspension or closure. We apply these measures consistently to protect all players and the wider financial system.

Breaches, suspensions and account termination

We have a zero-tolerance approach to fraud, collusion and abuse of bonuses or promotions. If we suspect a breach of these Rules, we will act according to the seriousness of the breach. Actions we may take include:

1. Temporary account suspension while an investigation is conducted.
2. Holding or withholding funds pending verification or legal process.
3. Voiding bonuses and associated winnings if abuse is detected.
4. Permanent account closure and cancellation of winnings where there is clear evidence of fraud or collusion.
5. Referral to law enforcement and civil recovery proceedings where criminal conduct is suspected.

If your account is suspended, we will notify you with reasons and provide instructions for any documents you should supply to resolve the matter. We will always act fairly and give you the opportunity to respond to allegations where appropriate.

How to appeal a decision

If you believe a decision we made about your account is incorrect, you may file an appeal. Provide all relevant details and supporting documentation to our support team. We will re-review the case and provide a written outcome. If you remain dissatisfied, our escalation process provides additional internal review steps.

Chargebacks and third-party disputes

If you initiate a chargeback with your payment provider for a disputed transaction, we will investigate and cooperate with the bank or card issuer. Chargebacks may be treated as a potential breach if unsupported or if initiated to avoid losses. Repeated chargeback attempts may lead to account closure and forfeiture of funds.

Governing law and jurisdiction

These Rules are governed by the laws applicable to our operations as stated in our terms. We aim to resolve disputes quickly and fairly. If legal proceedings are necessary, they will take place in the jurisdiction stated in our full Terms and Conditions, and we will follow the dispute resolution mechanisms set out in those Terms.

Promotions, special offers and promotional disputes

Promotions are offered subject to specific terms and validity periods. Promotions can be withdrawn or amended at our discretion for reasons including technical issues, regulatory changes or suspected abuse. Our promotional terms will specify qualifiers such as eligible games, maximum bet sizes while wagering and expiry dates for bonus funds.

Privacy of winning information

We may publish anonymised winning information for promotional purposes (for example, winner lists without personal details). We will not publish sensitive personal data or any details that would breach your privacy without your consent.

Contacting support

If you need help with account verification, withdrawals, responsible gambling tools, or to raise a dispute, contact our support team via the methods provided on site. When contacting support, include your account identifier and any relevant documentation to help speed resolution.

Our commitments — what we do for you

From our testing and operational reviews we commit to:

• Processing withdrawals promptly once verification is complete and within the constraints of payment partners.
• Treating appeals and disputes fairly with clear communication throughout the process.
• Continuously testing and auditing games to ensure fairness and reliability.
• Providing effective player protection tools and acting when irresponsible gambling is detected.

Changes to these Rules

We may update these Rules from time to time for reasons including regulatory changes, service improvements, or to address new risks. When changes occur we will publish the updated Rules on our platform and, where appropriate, notify registered players. Continued use of the service after a change indicates acceptance of the revised Rules.

Final notes and practical tips

To reduce the chance of delays and disputes, follow these practical steps that we recommend based on our experience:

1. Complete identity verification early (before making large deposits or requesting large withdrawals).
2. Use payment methods in your name to avoid verification problems later.
3. Familiarise yourself with bonus terms before claiming offers — check eligible games and wagering requirements.
4. Set deposit and loss limits to control spending and play responsibly.
5. Keep copies of payment receipts and bank statements used for verification until funds are fully processed and any disputes resolved.

These Rules are designed to protect players and ensure a fair, secure gaming environment. If you have any questions about any clause in these Rules, contact support and we will respond quickly and transparently. Thank you for choosing The Pokies 114.

Last reviewed: 2025